Samsung US Success Story

Excellent service is a key part of the overall customer experience at Samsung. The global leader in consumer electronics delivers on that promise with a new in-home service operated by B2X.

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B2X Preview-Success Story Samsung USA

How Samsung wins with customer care.

Nowhere are customer expectations higher than in the United States. Samsung’s aim is to deliver fast service and repair to customers who need help with their TVs and household appliances.

Together with B2X, Samsung implemented an in-home service solution to fix appliances directly in customers’ homes.

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