With 1.4 billion registered devices, Microsoft has one of the world’s largest customer base in the mobile industry. B2X operates a global customer care solution for Lumia Phones on behalf of the tech giant.
When Microsoft made the decision to separate from its mobile phone business, the company required a global service solution for its Lumia and Nokia smartphone customers.
B2X implemented a consistent customer care experience based on its SMART SERVICE PLATFORM. Lumia users can diagnose issues directly from their device, contact a support expert via chat or callback and seamlessly initiate a repair when needed.
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