Customer Care 2025

All Digital and DIY: How Millennials and Generation Z Push the Boundaries of the Customer Experience As We Know It

Download the Free eBook:

Customer Care 2025-2

What You Will Learn in This eBook

In this exclusive global study among 1,704 Millennials and Gen Zers in China, Germany, India, Indonesia, Mexico and the United States, you will learn:

  • How the generational shift to Millennials and Generation Z fundamentally changes customer experience expectations
  • How conventional customer service channels merge into an all-digital and DIY-centric customer care ecosystem
  • How Artificial Intelligence, Augmented Reality and other disruptive technologies transform the customer journey
  • How consumer electronics companies can prepare their after-sales delivery model for Customer Care 2025

Grab your free eBook and benefit from fresh insights on the changing customer care expectations of Millennials and Gen Zers.